Data Deletion

How to request deletion

Write to platform@aipaths.academy from the email address on the account, with the subject "Data deletion request". We verify that the request comes from the account owner, delete everything listed below, and confirm by email. The whole process takes at most 30 days.

What gets deleted

• Your account and workspace records.
• The encrypted access token issued for your WhatsApp Business Account, and every identifier we stored for it.
• Your agent configuration, your synced message templates and your stored conversation records.
• Audit log entries, except where we must keep a minimal record to meet a legal obligation.

Revoking our access to your WhatsApp Business Account

Deleting your data here does not itself remove the app from your Meta Business Portfolio. To revoke access, open business.facebook.com, go to Business settings, then Apps, and remove AIPaths Connect. Once revoked, we can no longer read or send anything on your account.

What we cannot delete

Messages that were already delivered exist on your customers devices and inside WhatsApp itself. We cannot remove those, and neither can Meta on our behalf.